Star Care Checklist
The checklist allows the employee to analyze almost any patient care or operational issue encountered. Review the list in order, from top to bottom, and ask yourself if your care meets each criterion. If it does, chances are you will be able to defend your actions in almost any forum.
- Safe - Were the actions safe – for me, for my colleagues, for other professionals and for the public?
- Team-based - Were my actions taken with due regard for the opinions and feelings of my co-workers, including those from other agencies?
- Attentive to human needs - Did I treat my patient as a person? Did I keep him/her warm? Was I gentle? Did I use his/her name throughout the call? Did I tell him/her what to expect in advance? Did I treat his/her family and/or relatives with similar respect?
- Respectful - Did I act toward my patient, my colleagues, the first-responders, the hospital staff and the public with the kind of respect that I would have wanted to receive myself?
- Customer-accountable - If I were face-to-face right now with the customers I dealt with on this response, could I look them in the eye and say “I did my very best for you.”
- Appropriate - Was my care appropriate – medically, professionally, legally, and practically – considering the circumstances I faced?
- Reasonable - Did my actions make sense? Would a reasonable colleague of my experience have acted similarly, under the same circumstances?
- Ethical - Were my actions fair and honest in every way? Are my answers to these questions?